Some Frequently Asked Questions
Why buy from Fienacraft?
Great Customer Support
At Fienacraft, I strive to provide great customer support. I always reply to customer queries in a timely manner.
Whats the price and is there options to customize?
Fienacraft offer Great Price and Variety of Choices
Fienacraft have more than 1000 products craft in the store and ongoing adding new ones! But due to some reason my products are very limited of ready stock. Check my gallery (flickr) for new products.And all my products are highly customized!Give me as much details in the process.
I’m hesitated to buy from you, do your company has been registered?
We are Registered company with Suruhanjaya Syarikat Malaysia (SSM): (001927826-X), so don’t hesitate to buy from us.
Do you do refund?
Refund Available for defective items
All defect items will guaranteed to be replace with a new one.Just contact me and provide your reason, a snapshot of the product is much appreciated.
Can i rely on your quality products?
Quality assured as all products are highly customized.
Some material I used in the product is all imported from USA (i.e:the paper and clay).So all products are guaranteed in high quality.Every time before deliver the product, i must do quality checking and carefully wrapped in a customized box to protect the item.If you still not satisfied with the outcome of the product, kindly contact me.